What are the responsibilities and job description for the Client Services Representative position at ACQ Inc.?
We are a sales and consulting firm helping homeowners throughout Philadelphia and the surrounding areas to adopt smarter home energy solutions through community solar programs. As a Client Services Representative, you will introduce local neighborhood residents to their community solar options through professional, informative sales conversations. In addition to connecting local homeowners to Arcadia’s community solar resources, our Client Services Representatives also handle customer inquiries, the full cycle sales process, and support residential energy programs that are reliable, efficient, and customer-focused.
As a Client Services Representative, you’ll bring heart to the business of home energy. Our Client Services Representatives respond to questions like you’d want your own family treated—with honesty, speed, and care—and help ensure our team’s efforts always serve the community first. You will be a key part in building a strong solar energy community and helping others achieve cleaner and more efficient energy operations!
Role Requirements for a Client Services Representative
- Conduct in-person enrollment of Arcadia’s solar energy options within applicable local neighborhoods in the Philadelphia region.
- Manage customer inquiries, provide accurate information regarding solar farm processes, and resolve sales requests with professionalism.
- Build and maintain customer enrollments by ensuring satisfaction and identifying opportunities to expand residential energy services.
- Coordinate with sales and service teams to deliver tailored options for Arcadia’s energy solutions, prepare campaign materials, and address customer needs.
- Troubleshoot service challenges, clarify community solar features, and escalate complex cases for timely resolution.
- Align with cross‑functional teams to maintain consistent sales messaging and deliver seamless customer experiences across Arcadia’s energy services.
Qualities That Set You Apart as a Client Services Representative
- Experience in customer support, retail, or sales valued, especially in service‑driven or subscription‑based environments.
- Strong communication and negotiation skills with the ability to build rapport and adapt messaging to diverse client needs.
- Organized, proactive, and collaborative, with problem‑solving strengths and consistent focus on client satisfaction.
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Work Location: In person
Salary : $48,000 - $58,000