What are the responsibilities and job description for the Slot Attendant position at Acorn Ridge Casino?
- Responds promptly to slot machine jackpots and guest service calls on the gaming floor
- Verifies jackpot amounts and required information before processing payouts
- Accurately completes jackpot payouts and makes change for guests
- Follows all cash-handling procedures, internal controls, and casino policies
- Provides friendly, professional service and clearly explains payout procedures to guests
- Works with supervisors and other departments to ensure accurate and timely payouts
- Maintains confidentiality and reports any issues or concerns to management
Required Qualifications
- Must be twenty-one (21) years old
- Must be able to perform basic and intermediate math
- Must have basic computer skills
- Must be able to lift and maneuver at least 25 lbs
- Must be able to stand or walk for extended periods of time
Education and Experience
- High School diploma or GED required
- Previous experience preferred
- At least six (6) months of cash handling experience required
Employment Disclaimer
Nothing in this job description alters the at-will nature of employment or creates a contract of employment. Acorn Ridge Casino reserves the right to modify, revoke, or change this job description at any time.
Must be 21-yrs or older to work at Acorn Ridge Casino.
Essential Duties and Responsibilities
- Provides prompt, courteous and efficient service to customers during the jackpot payment process and while servicing minor issues
- Develop thorough knowledge of all game functions including bonus features
- Respond to attendant lights, refill ticket paper, clear bill and ticket jams
- Provide cash services for guests including making change, providing payment for jackpots, hand pays and completion of tax forms
- Identifies machines requiring technician support
- Handles minor customer complaints/concerns
- Ensures tidiness of responsible areas
- Maintain the condition of all issued equipment including phones, radios and Mobile Attendant devices
- Assists in training new slot attendants
- Greets guests and maintains a friendly and inviting atmosphere
- Gives basic instructions to guests on all Slots, promotions and special events
- All other duties as assigned
Salary : $17