What are the responsibilities and job description for the Patient Relations Coordinator position at Ackerman Urology?
Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.
We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).
Position Overview
The Patient Relations Coordinator is responsible for managing patient interactions, including answering multi-line phone calls, scheduling appointments, verifying insurance eligibility, and collecting co-pays. This role also assists with medical records, coordinates physician schedules, and ensures accurate documentation in the Electronic Medical Records (EMR) system. Additionally, the coordinator performs general office and receptionist duties, contributing to an efficient and welcoming healthcare environment.
Essential Job Functions
- Provide professional telephone services, schedule appointments, and send reminders
- Greet and check in patients, assist with paperwork, and enter information into the EMR system
- Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
- Process co-payments and track patient financial responsibilities
- Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests
- Track and update physician schedules
- Obtain, scan, and attach medical records to patient charts
- Maintain the waiting room, ensure a welcoming environment, and prepare refreshments
- Make reminder calls for labs, follow-ups, and upcoming visits
- Generate daily clinical summaries and weekly demographic compliance reports
- Obtain and upload patient photos for charts
Requirements:
Required
- Associate’s or Bachelor’s Degree preferred
- Strong organization, time management, and attention to detail
- Excellent telephone etiquette and communication skills
- Professional, friendly, and confident interpersonal skills
- Knowledge of medical terminology and insurance verification processes
- Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment
Preferred
- Medical office experience
- Prior experience working in a medical office
- Experience with multi-line phone systems and Electronic Medical Records (EMRs)
- Bilingual proficiency is a plus
- Knowledge of Insurance verification
Hours:
Monday- Friday, 8:00 AM-4:30PM