Lender Relations Coordinator

Department: Lending / Client Experience

Reports to: CFO

Location: Jacksonville, Florida (in-office opportunity)

Who We Are

JWB Real Estate Capital is not your average real estate company. JWB is staying one step ahead by revolutionizing the industry and providing a one-stop shop for all things real estate. Since 2006, JWB has continued to make a difference in the lives of every individual we encounter. With these fundamentals at the forefront of every business decision, JWB focuses on providing the best experiences for our clients, staff, vendors, and residents.

Position Summary

A key team member owning the lending life cycle to support all real estate transactions across JWB; including asset acquisitions, new construction, and refinances (both with private individuals and institutions). This role is a steward of the lender experience ensuring that our lenders and vendors receive exceptional and regular communication ensuring a smooth and timely workflow. You will be the main point of contact for existing lender relationships as well as soliciting new relationships providing high quality experiences to retain clients and obtain new leads. This role will be supported by a remote lending assistant who is primarily responsible for execution of loan processing, document preparation, file setup, and simple client communications, allowing this role to focus on relationship communication, lender experience, allocation and placement of funds, and transaction flow oversight.

Key Responsibilities

• Client Experience & Servicing
• Serve as the primary point of contact for prospective private lenders explaining various loan products and opportunities available.
• Support client retention and repeat business efforts through strong relationship management and referral outreach.
• Track and update lender data to ensure accuracy across all systems and reporting tools.
  

Loan Process Coordination

• Organize financing for the closing of approximately 30 loans per month across private lenders and institutional lenders.
• Maintain accurate lender records, ensuring all required documents, credentials, and agreements are complete and properly stored.
• Collaborate with lending partners, title companies, insurance providers, and attorneys to support seamless transaction workflows.
  
  

Operational Leadership

• Work collaboratively with multiple internal and external teams to support operations, process improvements, and special projects.
• Comfortable delegating and overseeing a remote teammate who will support this role across all facets and responsibilities.
• Perform additional duties as assigned by the Chief Financial Officer
  
  

Qualifications (Ideal Candidate)

• Strong organizational and multitasking skills, with the ability to manage 100 transactions per month.
• Excellent verbal and written communication skills with a strong client service mindset.
• Highly self-directed, dependable, and comfortable working independently without on-site supervision.
• Strong attention to detail and ability to track multiple deadlines and document requirements simultaneously.
• Salesforce experience is a plus, as well as familiarity with other digital loan management or CRM systems.
• Comfortable functioning in a fast-paced, process-driven, with support in a remote environment.
  
  

Compensation Package

• Base salary: $62,500
• Potential short-term incentives: $6,000
• Total compensation potential: $62,500-$68,500
  
  

Office Perks

• Florida Blue Health Insurance Options
• Humana Dental Insurance Options
• PTO (10 PTO, 8 sick/unplanned 9 holidays in year 1)
• Matching program to your charity of choice
• Gym membership reimbursement
• 401K matching (4.5%) program through John Hancock
• Lunch provided daily
• Volunteer & team-building events throughout the year
• Personal & professional development opportunities
• Parental leave
• Childcare reimbursement
• Relaxed business casual work environment
  
  

Apply Now

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