What are the responsibilities and job description for the Client Service Director position at ACI Worldwide?
Join the Team Making Possibilities Happen
If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.
This can be remote but candidates must live and work in the US in Eastern or Central Time Zones only.
Job Summary:
The Client Service Director role is accountable for all aspects of the pre-contract engagement with our customers and prospects across all of the ACI solutions. These solutions will include ACI products as well as extended functionality and may include third party products or services.
The Client Service Director is accountable for delivering all services components of the pre-contract phase, which include pre-sales orchestration for target accounts, revenue forecasting and target account governance. During the implementation, the Client Service Director is accountable for the executive relationship, contract management and customer escalations. The Client Service Director is accountable for managing the services P&L across a defined territory.
Key metrics of success will include customer satisfaction, bookings, and accurate program definition with requirements, scope, schedule and cost.
Job Responsibilities:
- Attain/exceed customer satisfaction metrics, customer engagement objectives.
- Ensure continuous clutching / collaboration with the relevant organizations in order to deliver a unified customer experience.
- Deliver customer-accepted accurate requirements that drive quality on-time and on-budget projects.
- Perform other duties as assigned
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Knowledge, Skills and Experience required for the job:
- Bachelor’s degree required
- Payments Industry experience
- Ten years of relevant experience
- Knowledge of relationship management, sales process management and requirements gathering.
- Knowledge of process management, project financials and revenue forecasting.
- Proven ability to work collaboratively with other organizations both inside and outside ACI.
- Able to maintain a focus on customer satisfaction and loyalty while balancing internal pressures.
- Proven ability to lead and motivate cross functional teams.
- Anticipate growing and changing program needs and take proactive steps.
- Able to manage a complex and ever-increasing portfolio of projects and products.
- Ability to instill a nimble, flexible and creative culture with an emphasis on customer satisfaction & loyalty.
Preferred Knowledge, Skills and Experience needed for the job:
- MBA preferred or equivalent work experience.
- PMI Certification or approved equivalent preferred
Work Environment:
- Standard work environment
- Some travel as required, both domestic and international
Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #16668)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally
If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.
This can be remote but candidates must live and work in the US in Eastern or Central Time Zones only.
Job Summary:
The Client Service Director role is accountable for all aspects of the pre-contract engagement with our customers and prospects across all of the ACI solutions. These solutions will include ACI products as well as extended functionality and may include third party products or services.
The Client Service Director is accountable for delivering all services components of the pre-contract phase, which include pre-sales orchestration for target accounts, revenue forecasting and target account governance. During the implementation, the Client Service Director is accountable for the executive relationship, contract management and customer escalations. The Client Service Director is accountable for managing the services P&L across a defined territory.
Key metrics of success will include customer satisfaction, bookings, and accurate program definition with requirements, scope, schedule and cost.
Job Responsibilities:
- Attain/exceed customer satisfaction metrics, customer engagement objectives.
- Ensure continuous clutching / collaboration with the relevant organizations in order to deliver a unified customer experience.
- Deliver customer-accepted accurate requirements that drive quality on-time and on-budget projects.
- Perform other duties as assigned
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Knowledge, Skills and Experience required for the job:
- Bachelor’s degree required
- Payments Industry experience
- Ten years of relevant experience
- Knowledge of relationship management, sales process management and requirements gathering.
- Knowledge of process management, project financials and revenue forecasting.
- Proven ability to work collaboratively with other organizations both inside and outside ACI.
- Able to maintain a focus on customer satisfaction and loyalty while balancing internal pressures.
- Proven ability to lead and motivate cross functional teams.
- Anticipate growing and changing program needs and take proactive steps.
- Able to manage a complex and ever-increasing portfolio of projects and products.
- Ability to instill a nimble, flexible and creative culture with an emphasis on customer satisfaction & loyalty.
Preferred Knowledge, Skills and Experience needed for the job:
- MBA preferred or equivalent work experience.
- PMI Certification or approved equivalent preferred
Work Environment:
- Standard work environment
- Some travel as required, both domestic and international
Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #16668)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally
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