Client Success Advisor

Client Success Advisor 

$57,000-$63,000 Annually Bonus 

St. Charles, IL  

We believe lighting does more than illuminate space. It sets the mood, enhances the atmosphere, and brings a design vision to life. Through thoughtfully designed lighting solutions, quality craftsmanship, and an appreciation for the details that make a difference, we help transform luxury hospitality environments into exceptional spaces. Our work brings together functionality, aesthetics, and innovation to create lighting that complements the experience of every space. 

At the heart of our business is the belief that exceptional results come from strong partnerships and a shared commitment to quality. We value collaboration, creativity, and the relationships we build with designers, architects, and hospitality professionals, working closely with our partners to deliver lighting solutions that elevate the spaces they create. 

We are seeking a Client Support Specialist to join our team and play an important role in supporting client relationships, coordinating orders and projects, and contributing to an exceptional customer experience.  

What You'll Do: 

• Serve as a primary point of contact for clients, providing timely updates, answering inquiries, and maintaining strong client relationships throughout the design process. 
• Manage client accounts, project details, and communication history within CRM systems, ensuring accurate and organized records. 
• Coordinate project timelines, design consultations, and client meetings while ensuring schedules and expectations remain aligned. 
• Process client orders, project requests, and material selections through ERP or internal business systems, maintaining accuracy across project documentation. 
• Collaborate with designers, project managers, vendors, and purchasing teams to coordinate materials, product availability, and project requirements. 
• Track product selections, order statuses, and delivery schedules, proactively communicating updates or potential delays to clients. 
• Address client concerns, resolve service-related issues, and coordinate solutions to ensure a positive overall experience. 
• Maintain project documentation, client correspondence, and order records while identifying opportunities to improve client support processes. 

Requirements:  

• 3 years of customer service, client support, or customer operations experience. 
• Associate or bachelor's degree preferred, along with strong communication, organizational, and problem-solving skills and the ability to manage multiple priorities effectively. 
• Proficiency in Microsoft Office and ERP, or CRM systems is required.  
• A proactive, positive attitude and commitment to exceptional client service are essential. 

Corporate Resources, on behalf of our client located in St. Charles, IL, is hiring a Client Success Advisor.