What are the responsibilities and job description for the Project Manager (ERP support) : San Diego, California / Onsite : Contract position at AceStack?
Position : Project Manager
Location : San Diego, California / Onsite / Local Preferred
Duration : Long Term Contract
Pay Rate: $70/hr on C2C
Job Description – Project Manager
Job Duties:
- Oversee the ERP support function, including incident, problem, change, and release management
- Coach team members in support process and activities
- Identify areas for problem management and plan for implementation
- Lead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovation
- Mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs
- Ensure project SLAs, KPIs targets are met. Ensure compliance to SOX process for changes
- Prepare project status reports, metrics and present to customer stakeholders
- Understand customer business process. Drive ticket prioritization based on impact to customer business
- Collaborate with IT and business stakeholders
- Maintain accurate support documentation, runbooks and known error database
- Represent as functional area representative for internal and external audits
Skills:
- 10 years' experience in ERP projects as functional consultant and 3 years of experience as project manager
- Minimum 3 years of experience in managing ERP support in offshore / onshore model with SLA targets
- Minimum 3 years manufacturing domain experience
- Minimum 3 years experience in Baan 5c / Infor LN (preferred) or other ERPs like SAP or Oracle
- Excellent people and communication skills
- Degree in Computer Science, Business or similar field
Nice to have:
- ERP specific functional certification
- Project management certification
Salary : $70