What are the responsibilities and job description for the Mainframe Support Engineer position at AceStack?
Mainframe Support Engineer
St Louis, Missouri, United States
Salary Range: $110,000- $125,000 a year
Must Have Technical/Functional Skills
COBOL, DB2, VSAM, Batch, Reporting
Exposure of C#, VB.net
Roles & Responsibilities
1. Handle L2/L3 production support tickets and incidents
2. Perform incident triage, analysis, and resolution within SLAs
3. Execute standard operating procedures and runbooks
4. Support batch monitoring and job abends
5. Maintain operational documentation and knowledge articles
6. Incident management, communication and engagement with other Business and technical teams
7. DB2 data analysis and reporting
8. Exposure to workforce management, time reporting, overtime equalization
Salary : $110,000 - $125,000