Shift Supervisor

Ace of Montana has been proudly serving Gallatin Valley for almost 30 years.  Our mission is to help people, and we pride ourselves on positively impacting the lives of our employees by offering a great place to work, competitive wages and benefits, and opportunities for career growth.  

Job Title: Shift Supervisor

Job Status:  Part-Time / Sunday availability is required

Reports to: Sales Floor Lead

Job Summary:

The Floor Supervisor is responsible for assisting with training, leading, and directing the work of employees to ensure the smooth operation of the store. The Supervisor is actively involved in providing excellent customer service and handling customer service calls.  The Supervisor is responsible for Impacting Lives Always and creating a work environment in which employees can Impact Lives Always, too.

Supervisory Responsibilities:

• Helps to oversee the daily workflow of the Sales Floor.
• Monitors the radio to ensure all calls are answered and communicates with the team about customer calls.
• Continuously checks in with employees on the floor and knows what they are working on. 
• Provides training and support to employees.
• Assists with training employees on products, services, and customer service standards. 
• Provides on-the-spot training, coaching, and redirection to employees when necessary.
• Assigns work to employees during their shift.  If they have performed their expected duties, the supervisor will assign them to work in another part of the store. 
• Performs other related duties as assigned. 

Duties/Responsibilities:

• Provides a high level of customer service in all areas of the store by walking around the store.
• Answers customer service calls.
• Works with the Rental Department and offers assistance for customer needs in Rental.
• Provides department maintenance including cleaning, straightening, and detailing of merchandise.
• Stock merchandise to the shelf accurately.
• Addresses customer complaints and resolves problems to restore and promote good public relations.
• Assists cashier and stocking teams.
• Meet with the floor leader at the beginning of each shift to share necessary information. 
• Perform opening and closing duties as required. 
• Hold a brief huddle each shift discussing opening/closing duties and delegate responsibilities.
• Ensures a safe work environment for all customers and employees.
• Adheres to health and safety regulations and promotes a culture of safety.
• Other duties as assigned.  

Required Skills/Abilities: 

• Verbal and written communication skills. 
• Interpersonal and customer service skills.
• Sales skills.
• Organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proven Supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function in a calm, cool, and collective manner in a high-paced and at times stressful environment.
• Proficient with Google suite of products or related software and able to learn other software used by the company.

Education and Experience Requirements:

• A high school diploma or equivalent is required.
• Previous leadership experience in a retail environment is preferred.
• Availability for a flexible schedule, including evenings, weekends, and holidays, is essential. One weekend day is mandatory.
• General knowledge of hardware and outdoor power equipment is preferred.
• Current forklift certification is preferred. We offer training and certification when necessary.

Physical Requirements:

The role necessitates extended durations of standing, walking, bending, pushing, pulling, and lifting. The ability to lift up to 50 pounds periodically is required. This position involves working both indoors and outdoors, subject to various weather conditions.

Benefits:

Full-time bonus eligible position

Medical, Dental, and Vision plans available 

Employee Discount on Store Merchandise

Vacation after 1 year of employment

Paid Holidays

Retirement Plan

Ace of Montana participates in E-Verify to verify employment eligibility. 

Salary : $23 - $25