Regional Systems Support Manager

Job Title: Regional System Support Manager

Reports To: System Support General Manager

Pay: $85,000-95,000

Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Summary

The Regional System Support Manager provides managerial, operational, and hands-on support for all information technology and telecommunication systems within warehouse and transportation operations. This role serves as a team leader for regional system support teams, guiding and supporting efforts to maintain and enhance technology systems critical to distribution operations. The position works closely with service center leadership and receives direction from centralized IT, network, desktop, and security teams to ensure compliance with established standards, policies, and procedures.

Essential Duties and Responsibilities

• Assist with the planning and implementation of additions, removals, and major modifications to local IT infrastructure.
• Implement and maintain network security controls at the local level in accordance with established security standards.
• Oversee the administration and maintenance of site IT infrastructure and provide direction to IT support staff as needed.
• Manage and maintain local area network (LAN) operations.
• Manage and support upgrades to telecommunication systems at both regional and local levels.
• Oversee all telephone system changes, including routing and workstation assignments.
• Supervise the administration and maintenance of computer hardware and software used for training programs and provide additional support when required.
• Oversee system troubleshooting, backups, archiving, and disaster recovery efforts; provide advanced technical support when necessary.
• Collaborate with project teams to implement internal systems and technology initiatives.
• Serve as the final escalation point for issues related to warehouse management systems (WMS).
• Oversee help desk operations at both regional and local levels.
• Respond to and resolve escalated help desk issues in a timely manner
• Manage the administration and maintenance of operational tracking software.
• Engage with internal stakeholders at all organizational levels to resolve IT-related issues and provide timely solutions.
• Build and maintain relationships with technology vendors and manage local procurement of hardware and software.
• Oversee purchasing of IT-related hardware, software, and supplies at the regional or local level.
• Ensure responsible management and safeguarding of technology assets.
• Design, prepare, and distribute daily and monthly reports as required by leadership.
• Maintain overall responsibility for sanitation and safety practices within warehouse technology areas.
• Travel as required based on operational needs, initiatives, and project requirements.

Skills and Abilities

• Excellent communication skills with the ability to work independently and proactively manage warehouse technology programs.
• Advanced knowledge of computer networking, warehouse management systems (WMS), and transportation management systems (TMS).
• Demonstrated ability to manage and provide high-level tier technical support.
• Strong leadership and team management skills.

Education and Experience

• Working knowledge of logistics operations, electronic data interchange (EDI), and technical troubleshooting.
• College-level training or a minimum of four to five years of experience in systems or IT management, or an equivalent combination of education and experience.

Work Environment and Physical Requirements

The work environment and physical demands described below are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to lift up to 50 pounds.
• Ability to stand or sit for extended periods.
• Ability to traverse and access all areas of a warehouse or distribution environment.
• Ability to work in environments with varying temperatures.
• Ability to safely work around heavy moving equipment such as forklifts, pallet jacks, reach trucks, clamps, and scissor lifts in a fast-paced setting.

Travel Requirements

This position may require occasional travel based on business needs. Travel may include meetings, training sessions, or other work-related activities.

ABOUT ACCURATE PERSONNEL:

Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary dependent on experience.

(EX/CR)