What are the responsibilities and job description for the IT Support Analyst position at AccruePartners?
THE TEAM YOU WILL BE JOINING
- A rapid-expansion service organization headquartered in Charlotte with a national footprint and bold growth agenda, aligning with a market leader poised to redefine its category.
- A brand that merges neighborhood culture with cutting-edge operations, committed to delivering a premium, dependable customer experience while maintaining local community connection
- A leadership team that emphasizes innovation, measurable results and high visibility, you’ll be part of a dynamic executive-led environment
- Join at a pivotal moment: the organization is scaling aggressively. You’ll be instrumental in shaping how the business grows
- Competitive compensation and benefits designed to reflect a high-impact role in a growth company
- High visibility role supporting multiple aspects of the business with exposure to senior leadership
- Hybrid/Onsite – South Charlotte
- Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
- Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
- Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup
- Configure and maintain laptops, desktops, peripherals, and mobile devices
- Oversee new hire onboarding, including device imaging, email setup, and permissions/access
- Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
- Install, configure, and support software applications
- Document incidents, processes, and knowledge base articles to improve team efficiency
- Deliver responsive, high-quality customer service in a fast-paced environment
- 1–3 years of IT support experience (help desk, service desk, or desktop support)
- Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
- Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
- Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
- Experience with a ticketing system and troubleshooting end-user issues