What are the responsibilities and job description for the IT Support Analyst #2 position at AccruePartners?
THE TEAM YOU WILL BE JOINING
A collaborative IT operations team committed to supporting employees across all departments. You’ll join a customer-focused environment where solving technical challenges, enabling productivity, and maintaining reliable systems are top priorities. The team values strong communication, continuous learning, and providing excellent end-user support in a growing organization.
What They Offer You
A collaborative IT operations team committed to supporting employees across all departments. You’ll join a customer-focused environment where solving technical challenges, enabling productivity, and maintaining reliable systems are top priorities. The team values strong communication, continuous learning, and providing excellent end-user support in a growing organization.
What They Offer You
- A hybrid/onsite work environment with opportunities for hands-on technical growth
- Exposure to Microsoft 365, networking, and security tools in a fast-paced IT setting
- A supportive culture that emphasizes professional development and teamwork
- The chance to directly impact daily operations and employee experience
- Hybrid/Onsite – South Charlotte
- Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
- Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
- Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup
- Configure and maintain laptops, desktops, peripherals, and mobile devices
- Oversee new hire onboarding, including device imaging, email setup, and permissions/access
- Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
- Install, configure, and support software applications
- Document incidents, processes, and knowledge base articles to improve team efficiency
- Deliver responsive, high-quality customer service in a fast-paced environment
- 1–3 years of IT support experience (help desk, service desk, or desktop support)
- Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
- Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
- Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
- Experience with a ticketing system and troubleshooting end-user issues
