What are the responsibilities and job description for the Customer Service Lead position at AccruePartners?
The Team You Will Be Joining
- Growing healthcare services organization supporting providers and customers across the Southeast with a strong emphasis on responsiveness, operational execution, and customer experience.
- Fast-paced and highly collaborative office environment where customer communication and service follow-through are critical to overall business success.
- Team-oriented culture that values accountability, urgency, professionalism, and employees who proactively solve problems rather than wait for direction.
- Organization currently managing a high volume of active customer cases weekly, creating a dynamic and detail-oriented service environment.
- Opportunity to work cross-functionally with operations, inventory, sales, and leadership teams to improve communication flow and customer satisfaction.
- Opportunity to step into a newly elevated customer service leadership role with the ability to build structure and improve workflows.
- High-impact position where this individual will directly influence customer response times, communication standards, and overall service quality.
- Ability to create and implement processes rather than simply maintain an existing system.
- Collaborative environment where strong communicators and operational problem-solvers can quickly earn visibility and influence.
- Exposure to multiple sides of the business including repairs coordination, customer communication, operations, and CRM management.
- Stable and growing organization that values responsiveness, ownership, and proactive customer support.
- This role will serve as a central point of coordination and communication for customer activity.
- Responsible for improving response times, communication processes, and overall customer experience across a fast-moving service environment.
- Will help establish service standards and communication expectations internally while ensuring customers receive timely, professional follow-up.
- Critical in balancing a high volume of email communication while also recognizing when direct phone communication is necessary to resolve issues quickly and effectively.
- Opportunity to create scalable customer service processes that support the organization’s continued operational growth.
- Experience in customer service leadership, customer success, account coordination, service operations, or client support roles within a fast-paced environment.
- Strong organizational and multitasking abilities with experience managing a high volume of customer communication and ongoing service requests.
- Proven ability to create processes, improve workflows, and bring structure to operational or customer-facing environments.
- Experience utilizing CRM systems such as Salesforce to manage communication, case tracking, reporting, and follow-up activities.
- Strong written communication skills paired with the confidence and judgment to pick up the phone and proactively resolve issues when needed.
- Highly responsive professional with a strong sense of urgency and commitment to customer follow-through.
- Detail-oriented and process-driven individual who can manage multiple moving priorities while maintaining a high level of customer care and professionalism.
- #Onsite