What are the responsibilities and job description for the Customer Success Specialist position at AccountMakers?
AccountMakers has been engaged by our client, a growing software technology company based in Los Angeles, to hire a Customer Success Specialist. This full-time role will support onboarding, client engagement, and day-to-day relationship management to help ensure customers achieve measurable value from the platform.
Position Details
Are you passionate about helping customers succeed with technology? Our client is seeking a Customer Success Specialist to support onboarding, product adoption, and ongoing client engagement for a growing base of business customers.
In this role, you will manage day-to-day relationships with a portfolio of customers, ensuring they are successfully onboarded, actively using the platform, and receiving measurable value from the product. You will guide clients through best practices, answer product questions, and proactively identify opportunities to improve the customer experience.
You’ll collaborate closely with account managers, product teams, and technical support to address client needs and ensure a seamless post-sale experience. The ideal candidate is organized, proactive, and customer-focused, with the ability to balance relationship management with operational execution in a fast-paced software environment.
What We’re Looking For
-2–4 years of experience in customer success, client services, account management, or customer support within a SaaS or software environment.
-Experience managing ongoing relationships with customers, including onboarding, product training, and engagement support.
-Strong ability to guide customers through platform features, workflows, and best practices.
-Experience tracking customer activity, documenting interactions, and managing account data in CRM or customer success platforms.
-Ability to identify adoption challenges and proactively recommend solutions that improve the customer experience.
-Comfortable troubleshooting platform questions and coordinating with product or engineering teams when deeper technical support is needed.
-Strong organizational and communication skills with the ability to manage multiple customer accounts simultaneously.
-Familiarity with tools such as Salesforce, HubSpot, Zendesk, Gainsight, Intercom, or other CS platforms.
Create your profile today to be considered!
Compensation
This permanent position offers a competitive salary range of $70,000–$85,000 annually, depending on experience, along with performance-based incentives and comprehensive benefits.
How To Apply
Register as a job seeker via AccountMakers. Once you create your candidate profile, you’ll be submitted for this opportunity and future openings aligned with your experience. Don’t miss your chance!
Who We Are
AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.
Salary : $70,000 - $85,000