What are the responsibilities and job description for the Customer Service Representative position at AccountMakers?
AccountMakers has been engaged by our client, a fast-growing SaaS company, to hire a Customer Service Representative. This is a full-time, remote role based in Los Angeles, focused on supporting users, resolving inquiries, and delivering a positive customer experience across the platform.
Position Details
Are you someone who enjoys helping others and learning new technology? Our client is seeking a Customer Service Representative to support users of their SaaS platform, ensuring questions are answered quickly and issues are resolved clearly and efficiently.
This is a great opportunity for someone early in their career to gain hands-on experience in a high-growth tech environment, with exposure to customer success, product, and operations teams.
As a Customer Service Representative, you will:
-Respond to customer inquiries via email, chat, and support tickets in a timely and professional manner.
-Assist users with basic troubleshooting and guide them through platform features.
-Escalate more complex or technical issues to senior team members or engineering.
-Document customer interactions and updates in CRM/support tools.
-Support new users with onboarding questions and general product navigation.
-Follow established processes to ensure consistent and high-quality support.
-Identify common questions or issues and share feedback with the team.
-Contribute to maintaining help center articles and FAQs.
-This role is measured by response time, resolution accuracy, customer satisfaction (CSAT), and overall quality of support interactions.
What We’re Looking For
-1–3 years of experience in customer service, support, or a customer-facing role, preferably in a SaaS or technology environment.
-Strong written and verbal communication skills, with the ability to explain concepts clearly and professionally.
-Demonstrated ability to manage customer interactions with empathy, professionalism, and sound judgment.
-Strong organizational skills with attention to detail and accuracy in documentation.
-Ability to prioritize and manage multiple requests in a fast-paced, high-volume environment.
-Comfortable navigating and learning new systems, tools, and workflows.
-Familiarity with CRM or support platforms (Zendesk, Intercom, HubSpot, etc.) is a plus.
-Collaborative mindset with the ability to work cross-functionally with internal teams.
-Proactive approach to problem-solving, with a willingness to take ownership of customer issues through resolution.
Create your profile today to be considered!
Compensation
Compensation for this role ranges from $50,000 to $70,000 annually, depending on experience, with potential for performance-based incentives and growth opportunities.
How To Apply
Register as a job seeker via AccountMakers. Once you create your candidate profile, you’ll be submitted for this opportunity and future openings aligned with your experience. Don’t miss your chance!
Who We Are
AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.
Salary : $50,000 - $70,000