Guest Safety Supervisor

Company Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

You represent Fairmont Century Plaza with professionalism, confidence, and a strong sense of ownership. As a leader, you set the standard for exceptional service, ensuring every guest interaction reflects the highest level of hospitality and attention to detail. You lead with energy and positivity, inspiring and motivating your team to perform at their best while fostering a collaborative and supportive work environment. You take pride in developing your colleagues, holding them accountable to service standards, and recognizing excellence. Entrusted with oversight of the guest experience, you proactively anticipate needs, resolve challenges with sound judgment, and ensure that every guest encounter exceeds expectations.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and Guest Safety Supervisor of the hotel guests, Colleagues and 
  hotel premises.
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, 
  safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy are investigated and reported 
• Respond to all emergency situations and provide First Aid and CPR as required
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis 
  situations
• Conduct regular floor patrols, cash counts and crowd control
• Conduct departmental key control audits and maintain key control records
• Maintain computer records of all actions in a Daily Activity Report
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
• Maintain Guest Safety Supervisor Office Standards of conduct
• Ensure all Guest Safety Department staff are adhering to Fairmont Policy
• Review reports, conduct daily audits of keys, radios and daily activity logs.
• Ensure all Guest Safety monthly task are completed
• Assist Security Leadership team on process and SOP suggestions / development
• Assist with ensuring Officers are performing all assigned tasks as required or requested.

What is in it for you:

• Gross Hourly Rate: $38.11 USD 
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Qualifications

Your experience and skills include:

• Ability to communicate fluently with our guests and colleagues
• Previous experience in a Guest Safety Supervisor role required, leadership experience 
  preferred
• Computer literate in Microsoft Window applications required 
• Certification in CPR First Aid required 
• Must possess a professional presentation 
• Strong interpersonal and problem-solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast-paced environment 
• Ability to work cohesively with fellow colleagues as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Walking and standing continuously throughout shift
• Bending, lifting, carrying, twisting intermittently throughout shift

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS