What are the responsibilities and job description for the Housekeeping Coordinator position at AccorHotel?
Job Description
JOB OVERVIEW
Under the general guidance of the Director of Housekeeping, the Housekeeping Coordinator serves as the central point of communication and organization for the Housekeeping Department, ensuring smooth daily operations and exceptional delivery service. This role all leaders of the Housekeeping Department by coordinating room assignments, tracking productivity, managing guest requests, and ensuring all housekeeping touchpoints reflect Delano's standards.
YOUR KEY RESPONSIBILITIES
- Create and distribute daily room assignments for Room Attendants, House Attendants, and Public Area teams.
- Update room statuses in real time using the hotel's PMS/Housekeeping systems.
- Maintain communication between Front Office and Engineering, an Housekeeping to ensure seamless guest readiness.
- Support the tracking and reporting of daily productivity, room credits, and inspections results.
- Receive and dispatch guest requests, preferences, amenities, and special touches with urgency and attention to detail.
- Ensure delivery of VIP amenities, turndown notes, and special setups in coordination with staff.
- Handle Lost and Found process with accuracy, proper documentation, and adherence to hotel policy.
- Prepare daily, weekly, and monthly housekeeping reports including occupancy forecasts, staffing needs, and inventory usage.
- Asist with scheduling, payroll support, and attendance tracking for the department.
- Maintain supply logs and coordinate with Purchasing to ensure proper stock levels.
- Support onboarding tasks such as uniform coordination, locker assignments, and training documentation.
- Ensure all information entered in the PMS system is accurately and timely.
- Flag maintenance issues or room discrepancies to appropriate teams
- Support the Housekeeping leadership team in upholding service standards, SOP compliance, and cleanliness expectations.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information
All your information will be kept confidential according to EEO guidelines.