What are the responsibilities and job description for the Senior Collections Specialist position at Accord Management Group?
We are assisting our client in the immediate search for two contract Collections Specialists for an approximate two-month project. These positions will have exposure to senior management and will be important in ensuring that delinquent accounts are resolved quickly and professionally.
RESPONSIBILITIES:
- Manage inbound and outbound phone communications with customers regarding past-due balances, payment status, and account questions.
- Collect payments, set up payment arrangements, and process payment updates in accordance with company policies and compliance requirements.
- Identify and resolve root causes of delinquency, including payment failures, hardship situations, and customer confusion.
- Document all customer interactions clearly and accurately in company’s CRM and collections tools.
- Monitor assigned accounts daily, prioritize outreach, and take proactive action to prevent escalation.
- Collaborate with accounting and operations personnel to resolve issues and improve customer payment outcomes.
- Provide feedback on trends, objections, and process gaps to improve collections.
QUALIFICATIONS:
- 2 years of hands-on B2B collections experience.
- Experience in government contracting/DOD industry is preferred.
- Strong phone presence and written communication skills, with the ability to manage financial conversations professionally.
- High attention to detail and comfort working with payment tools, CRMs, and structured workflows.
- Strong organizational skills and consistent follow-through.
- Calm, solutions-oriented mindset.