What are the responsibilities and job description for the Account Manager position at Access Labs?
Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu—from routine panels to advanced biomarkers—across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.
Since 2003, we’ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible
.
Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationall
y.
Job Summa
ry:An Account Manager at Access Medical Laboratories responsibilities would include maintaining and fostering relationships with current clients. Assisting clients with their day to day needs, as well as serving as a liaison between client and multiple departments within the compa
ny.
Responsibilit
- ies:Build and maintain strong, long-lasting client relationships by understanding their needs and object
- ivesServe as the main point of contact for client inquiries, concerns, and escalat
- ionsCommunicate regularly with clients to provide updates, gather feedback, and address any issues via phone and e
- mailCollaborate with internal teams, such as Sales, Billing, and other areas in Operations, to ensure client needs are
- metProactively identify and resolve any issues or challenges that arise during the course of the client relation
- shipEnsure overall client satisfaction and efficiency of acco
- untsStrong phone contact handling skills and active liste
- ningAdditional tasks may be assigned at any time by the superv
isor
Skills & Qualificat
- ions:High School Diploma is req
- uired1 years of Account management exper
- ience3 years of Customer Service Exper
- ienceProficient in CRM and Microsoft Office
- SuiteStrong communication s
- killsProven ability to consistently and positively contribute in a fast-paced enviro
- nmentExcellent problem-solving abil
- itiesStrong phone and email etiq