Certified Application Counselor – Full Time

Location: Joplin, MO Schedule: Monday–Friday, 8:00 AM–5:00 PM Organization: ACCESS Family Care

About ACCESS Family Care

ACCESS Family Care is a mission-driven community health center dedicated to providing high-quality, affordable healthcare to the communities we serve. Our team is committed to compassion, integrity, and exceptional service.

Position Summary

The Certified Application Counselor (CAC) helps patients and community members understand and enroll in health coverage options, including Marketplace plans, Medicaid, and other assistance programs. This role requires strong communication skills, attention to detail, and a passion for helping individuals navigate complex systems.

Key Responsibilities

• Provide unbiased, accurate information about health insurance options

• Assist patients with completing Marketplace and Medicaid applications

• Maintain required CAC certification and ongoing training

• Conduct outreach and education to individuals and families

• Protect patient privacy and comply with all federal and organizational guidelines

• Document interactions and maintain accurate records

• Collaborate with clinic staff to support patient access to care

Qualifications

• High school diploma or equivalent required

• Must obtain and maintain Certified Application Counselor (CAC) certification (training provided if needed)

• Experience in healthcare, social services, or customer service preferred

• Strong communication and interpersonal skills

• Ability to explain complex information clearly

• Proficiency with computers and online application systems

• Commitment to patient-centered service and confidentiality

• Proficient in Spanish/English

Work Schedule

• Full-time, Monday through Friday

• 8:00 AM to 5:00 PM

Drug Screening Requirements

ACCESS Family Care follows all federal guidelines for drug screening, including pre-employment testing.

How to Apply

Interested applicants may submit a résumé or application through the ACCESS Family Care careers portal www.accessfamilycare.org