What are the responsibilities and job description for the Health Center Team Lead (Front Desk) - ACCESS Madison position at ACCESS Community Health Network?
We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.
Who We Are
If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.
Position Summary
The Team Lead is responsible and accountable for assessing, planning, organizing, and supervising health center activities under the direction of the Health Center Manager. The team lead is a superuser in their area and practices in accordance to established ACCESS policies and procedures. They work to ensure that each patient has a positive experience.
Core Job Responsibilities
- Train/precept new and existing staff according to standards and processes
- Serve as the health center super-user for Epic and other tools/systems
- Supervise staff (in absence/at direction of manager) providing leadership and direction to all health center employees, motivate staff and ensure focus on the mission
- Provide clear and constructive performance feedback to staff, share performance feedback with health center manager
- Partner with providers and staff to solve problems, patient issues/complaints, etc.; provide conflict resolution support for team members (service recovery)
- Support manager with introduction and monitoring of new processes and procedures for the department when necessary.
- Maintain health center inventory; replenish supplies as necessary
- Develop/prepare monthly staff time schedules; completes daily work schedule of assignments including scheduling lunch and breaktimes as directed by manager
Requirements/Preferences
- High School diploma or equivalent
- Two (2) years’ experience in health care
- One year of healthcare front desk receptionist experience
- A minimum of six (6) months’ experience as Epic super user
- Basic proficiency in Microsoft Office products
Benefits
- Tuition reimbursement and student loan forgiveness programs for qualifying individuals
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO after introduction period
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.
The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.
Salary : $17 - $21