Program Manager - Quality Improvement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.

Position Summary

The Program Manager, Quality Improvement works to improve patient health outcomes and meet organization wide quality improvement goals. The position is responsible for process improvement, implementing identified quality improvement initiatives and data analytics to support quality improvement initiatives. The position collaborates with IS, Operations, Medical Services, and other departments to build alignment and support improvement of quality metrics.

Core Job Responsibilities

• Maintains subject matter expertise in CMS/UDS, HEDIS/NCQA and STARS quality measures to support organizational compliance and performance excellence.
• Applies quality improvement methodologies and tools to develop, recommend, and implement initiatives that enhance healthcare quality and patient outcomes.
• Works closely with the reporting team and other key committees to develop data-driven reports that monitor improvement initiatives aligned with organizational and departmental priorities.
• Designs, documents, and optimizes workflows and process maps that contribute to quality goals and improve operational effectiveness.
• Partners with providers and operation teams to communicate critical quality needs, fostering enhancements in patient care, provider satisfaction, and patient outcomes.
• Collaborates with Learning & Development, Information Systems, and Medical Services to develop and implement training programs that support improved documentation and quality enhancement efforts.
• Leads project planning efforts, including stakeholder identification, facilitating workgroup meetings, tracking project milestones, and ensuring timely completion of quality initiatives.
• Supports continuous improvement efforts by identifying performance gaps, recommending best practices, and assisting teams in executing sustainable solutions.
• Performs additional duties as assigned to support the organization’s mission and quality improvement objectives.
  
  

Requirements/Preferences

• Bachelor’s degree in Healthcare Administration, Public Health, Nursing, or a related field required. Master’s degree preferred.
• Minimum of three (3) years of experience in quality improvement, including HEDIS, CMS measures, benchmarking, analytics, and/or healthcare data reporting required.
• Minimum of two (2) years of experience in a primary care or ambulatory care setting required.
• Strong project management experience with demonstrated ability to manage multiple initiatives and drive measurable results required.
• Strong analytical, organizational, and problem-solving skills with experience interpreting healthcare quality data required.
• Working knowledge of electronic health record (EHR) systems required.
• Bachelor’s degree in Nursing preferred.
• Experience with EPIC EHR systems preferred.
  
  

ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.

The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.