What are the responsibilities and job description for the Client Services Associate position at Accelerated Global Solutions?
Client Services Associate
About Us
Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions — from major ports to final destinations.
We’re expanding our team and seeking a smart, organized, and client-obsessed Client Services Associate who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.
Position Summary
As a Client Services Associate at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You’ll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.
Key Responsibilities
- Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
- Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
- Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
- Resolve issues and drive resolution across internal teams in a professional and proactive manner.
- Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
- Help prepare client-facing decks or Quarterly Business Reviews.
- Maintain accurate records of customer interactions and shipment documentation.
- Support process improvements and identify opportunities to enhance service performance.
- Handle escalations and ensure customer satisfaction through prompt and clear communication.
Qualifications
- 1–3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment.
- Experience managing B2B clients.
- Strong communication and problem-solving skills.
- Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
- Detail-oriented, organized, and capable of managing multiple priorities.
- Team player with a proactive attitude and ability to work under pressure.
- Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
- Knowledge of customs procedures or international shipping is an advantage.
Why Join AGS
- Be part of a global logistics leader transforming e-commerce delivery.
- Collaborative, fast-paced, and growth-oriented work culture.
- Opportunities for career development and advancement.
- Competitive pay, benefits, and performance incentives.