Account Manager - Client Services

About FlexTrade:

FlexTrade Systems is a financial technology Software Company headquartered in Great Neck, New York. We are celebrating 30 years as the industrial pioneer and a global leader in broker-neutral, trading platforms for equities, foreign exchange, options, futures, and fixed income. With 500 employees across 10 offices in North America, Europe and Asia, and a worldwide client base both from Buy Side and Sell Side business. It is an exciting time to join FlexTrade. Each line of business and region is at different growth phases. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach positioning itself for the next phase of growth.

Job Summary:

We are looking for an Account Manager to join our Client Services team. The team is responsible for new and existing clients and is involved with the full project life cycle as well as ongoing support. This includes analysis, design and implementation during a new client onboarding, as well as implementation, maintenance and enhancement projects once the client is live.

You will be responsible for ensuring the overall goals of the client are understood and delivered successfully by the Client Services team. You will need to manage multiple client implementations across asset classes, keeping deliveries on track and expectations managed. Working directly with the clients’ trading desk and technology teams alongside other Client Services teams to see projects through to successful completion. Key to this position will be understanding priorities from the client’s perspective and managing the projects and deliverables effectively and efficiently.

The Account Manager- Client Services role is responsible for:

• Manage the implementation of new or existing clients in line with our standard operating procedures.
• Fulfill existing client’s requirements and provide timelines.
• Ensuring our new clients are implemented on time and under budget.
• Working with internal teams on implementation related items to ensure we deliver in line with our commitments.
• Developing detailed project plans and timelines, driving them to completion through agreement with the client and support from internal teams where necessary.
• Owning each assigned complex and strategic engagement, acting as the primary day-to-day management point person working across multiple internal groups driving tasks through to completion within tight deadlines.
• Driving transparency and consistency by clear communication and production of engagement-specific documentation.
• Leveraging domain expertise and relationship skills to build and maintain credible relationships with clients.
• Monitor implementation progress and reporting to senior management
• Keep all internal and external stakeholders updated on the progress of projects
• Communicate Confidently project status and raise alerts
• Have strong understanding of buy-side EMS workflows.
• Run quarterly reviews alongside the senior management team with client’s senior stakeholders
• 3-5 years of industry experience in Project/Product/Implementation Management.
• Experience with front office trading account management and/or project management.
• Strong understanding of trading platforms on buy or sell side.
• Knowledge of equities, FX and/or FI trading workflows.
• Excellent ability to manage day-to-day projects but also keeping an eye on the big picture.
• Work effectively in a fast paced, high-energy team-oriented environment in both independent and collaborative working environments.
• Proven experience understanding and defining complex workflows.
• Demonstrated history of scoping engagements and gathering requirements.
• Demonstrated history of solving complex problems with a keen eye for detail and a meticulous level of precision.
• FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.**
• FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**