Leasing Assistant

Description

Join Our Team as a Leasing Assistant! 

Location: Monroe Plaza - Green Bay, WI

Position Type: Full-Time

Are you a people-person who loves helping others find their perfect home? Do you thrive in a fast-paced, upbeat environment where no two days are the same? Then we want YOU to join our team as our next Leasing Assistant at Monroe Plaza

What You’ll Do:

As a Leasing Assistant, you’ll be the friendly face of our community — welcoming prospective residents, showcasing beautiful apartment homes, and creating an exceptional leasing experience from start to finish.

 Your day-to-day will include:

• Greeting and assisting visitors with warmth and professionalism
   
• Conducting tours and sharing the story of our community
   
• Managing applications, lease documents, and renewals
   
• Supporting marketing and resident events to keep our community thriving
   
• Maintaining accurate records and providing top-tier customer service
   

What We’re Looking For:

• A positive, outgoing personality and passion for helping others
   
• Strong communication and organizational skills
   
• Basic computer proficiency (Yardi, AppFolio, or similar systems a plus!)
   
• Previous leasing, hospitality, or customer service experience preferred — but we’ll train the right person!
   

What We Offer:

• Competitive hourly pay
   
• Health, dental, and vision benefits
   
• Paid time off & holidays
   
• Opportunities for professional growth and advancement
   
• A fun, supportive team and a community you’ll be proud to represent!

ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!  

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Respond and follow up to all interested applicants that apply on their eligibility status.
• Conduct showings of vacant units to all interested prospects.
• Market all properties to promote, sell, and attract the company to potential prospects.
• Utilize all current marketing tools and trends and ensure they are up to date and in compliance.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Have all interested prospects fill out and complete the application.
• Work with the Community Manager on processing all applications for eligibility status.
• Address resident concerns and all maintenance requests in a timely manner.
• Coordinate and process all lease paperwork for all move in and move outs.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• Leasing or property management experience is a plus.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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