Dispatch Operations Supervisor

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• Job Title
  
  

Dispatch Operations Supervisor

• Location
  
  

Dallas, TX

• Department
  
  

Dispatch

• FLSA Status
  
  

Non-Exempt

• Shifts Hiring
  
  

Full-time

The Dallas Communications Center has an immediate opening for a Dispatch Operations Supervisor. This position may be assigned to either a day or night shift.

JOB SUMMARY: Coordinate and oversee daily operations of the Communications Center efficiently, utilizing resources necessary to meet system demands and responsibilities.

DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Direct activities of emergency medical dispatchers
• Monitor performance of the EMD's
• Maintain level of professionalism within the communications center
• Produce necessary reports to monitor communications center activities
• Monitor system resources during peak load times
• Handle patient/client inquiries
• Handle administrative calls after hours
• Coordinate helicopter I fixed wing activities
• Coordinate mass casualty incidents
• Handle news media
• Investigate and critique operational issues; errors, etc.
• Delegate operations issues to VPO's
• Coordinate swing department after-hours
• Coordinate safety/hazmat issues of ground & air responses
• Coordinate Argus alarms after hours
• Handle AOCILifeline alarms
• Critique delayed responses to emergencies
• Maintain safe and clean work environment
• Provide daily verbal reports to VPO's
  
  

Qualifications

• High School Diploma or GED
• Knowledge of standard operating procedures for ambulance dispatch, medical protocols, alarm system policies & procedures, and computer and phone use. Typing skills and geographical knowledge of certain areas.
• Minimum of two years EMS dispatching experience
• EMT/EMT-P certification preferred
• NAEMD and CPR certification required
• ACES management training certification is considered a plus
• Alternate Supervisor of Communication Center
  
  

Interpersonal Requirements

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Ability to work under the pressure of meeting strict deadlines.
• Excellent interpersonal and communication skills.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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