What are the responsibilities and job description for the Service Coordinator (Full-Time) position at Academy Service Group?
Service Coordinator (Full-Time)
Position Overview
We are currently seeking a professional, organized, and customer-focused Service Coordinator to join our team on a full-time basis. This role is essential to ensuring efficient daily operations by coordinating service schedules, supporting technicians, and providing exceptional customer service.
The ideal candidate is detail-oriented, able to thrive in a fast-paced environment, and possesses strong communication and problem-solving skills.
Key Responsibilities
- Coordinate and schedule daily service appointments and support clients and call center teams
- Serve as the primary point of contact for customers regarding service requests, updates, and scheduling
- Maintain accurate records, work orders, and customer information
- Communicate effectively with clients and internal departments to ensure timely service completion
- Monitor job progress and follow up on outstanding service issues
- Respond professionally to incoming phone calls, emails, and customer inquiries
- Assist in improving operational efficiency and customer satisfaction
- Perform general administrative and office support duties as needed
Qualifications
- Previous experience in customer service, dispatching, scheduling, or service coordination preferred
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and scheduling/dispatch software
- Ability to work independently and collaboratively within a team environment
- Professional demeanor with strong attention to detail
- High school diploma or equivalent required
Employment Details
- Full-Time Position - working in office
- Monday–Friday
- Competitive compensation based on experience
Benefits
- Paid time off
- Opportunities for career growth and advancement
- Supportive and team-oriented work environment
- Health and additional benefits may be available
Location
Hackensack NJ
22-25.00 an hour
How to Apply
Interested candidates are encouraged to submit their resume and cover letter for consideration.