What are the responsibilities and job description for the Help needed in office - call center - pest control and more (Hackensack) position at Academy Service Group?
Help needed in office - call center - pest control and more (Hackensack)
Amazing Pest Control
Compensation: $ 25.00 PLUS BONUSES Employment type: full-time Experience level: mid level Job title: CSR to help grow our business2nd Shift Call Center / Operations Coordinator
Pest Control Company – Hackensack, NJ
Schedule: 11:00 AM – 8:00 PM (2nd Shift)
Are you the type of person who doesn’t wait to be told what to do, sees the next three steps ahead, and actually enjoys solving problems in real time?
We are a fast-growing pest control company looking for a smart, fast, and organized Call Center / Operations Coordinator to support our field technicians and keep our operation running at a high level.
What You’ll Be Doing
• Handling inbound and outbound customer calls with confidence and personality
• Creating, assigning, and tracking work orders and service tickets
• Coordinating with field technicians to make sure jobs are scheduled, routed, and completed correctly
• Following up on open jobs, customer issues, and technician questions without being micromanaged
• Managing and supporting people (customers and techs) while keeping your cool under pressure
• Using multiple computer systems at once, documenting everything clearly and accurately
Who You Are
• You can think on your own and make good decisions without constant supervision
• You are outgoing, professional, and easy to talk to on the phone
• Highly organized with strong attention to detail
• Computer savvy – you work quickly in web-based software, email, and spreadsheets
• You type at least 35 words per minute and can keep up with fast-paced call volume
• Experience in pest control, HVAC, plumbing, or any industry working with field technicians is a big plus
• You take responsibility seriously and want to be part of a high-performing team
Why This Role Matters
This is not a “just answer the phone” job.
You are at the center of operations for our 2nd shift, making sure customers are taken care of and technicians have what they need to win in the field. You’ll be working with some of the best people in the industry and will have real responsibility from day one.
How to Apply
If you’re ready to step into a role where your brain, your personality, and your work ethic actually matter:
• Email your resume, and
• Include a short cover letter explaining why you are the right person for this job, and give one example of a time you took initiative and solved a problem on your own.
Are you ready to help us bring operational excellence to our 2nd shift as we grow?
We are looking for experienced but are willing to train the right candidate