Front Office Manager (AC Miami -Brickell)

FRONT OFFICE MANAGER (Hotel Experience)AC Miami - Brickell (115 SW 8th ST. Miami, FL. 33130)Job Description:We are seeking a dedicated and highly organized Front Office Manager to join our vibrant team at AC Miami - Brickell. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest service. As the Front Office Manager, you will oversee the front desk operations, ensuring a seamless and welcoming experience for all guests. Key Responsibilities:Direct daily front office operations, ensuring efficient check-in/check-out processes and customer-oriented service.Lead, train, and motivate the front office team (e.g., Guest Service Agents, Concierge, Bell Staff) to uphold brand (Marriott) and hotel standards of excellence.Develop and maintain strong relationships with guests to ensure a positive and memorable guest experience.Collaborate with housekeeping, maintenance, and other departments to ensure guest requests and operational enhancements are efficiently addressed.Handle guest inquiries, requests, and escalated complaints promptly and effectively to maximize guest satisfaction and loyalty.Monitor and evaluate staff performance, providing constructive feedback and professional development opportunities.Manage scheduling and staffing needs to optimize service quality while effectively managing labor costs.Oversee reservation procedures, room allocations, and revenue strategies to optimize occupancy and average daily rate (ADR).Assist with the preparation of departmental budgets, forecasting, and financial planning, ensuring operations remain within set guidelines.Ensure compliance with all health, safety, security, and hotel policies and standard operating procedures (SOPs).Maintain accurate guest records, billing, and financial transaction procedures.Qualifications:Experience: Proven experience (typically 3 years) as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role within the hospitality industry.Marriott brands experience a significant plus.Education: Bachelor's degree in hospitality management, Business, or a related field preferred.Technical Proficiency: Proficiency in Property Management Systems (PMS) such as Opera, Lightspeed, or a similar platform, and standard office software (e.g., Microsoft Office Suite).Leadership: Strong leadership, coaching, and team-building skills with the ability to inspire a diverse team.Communication: Exceptional verbal and written communication skills for interacting with guests, staff, and management.Problem-Solving: Proven ability to resolve complex guest issues calmly and effectively in a fast-paced environment.Availability: Must be flexible to work various shifts, including nights, weekends, and holidays, as needed for a 24/7 operation.Benefits:- Competitive salary with opportunities for professional growth and development.- Comprehensive health, dental, and vision insurance.- 401(k) retirement plan with employer match.- Paid time off.- Employee discounts on hotel stays and dining.Join our team at AC Miami - Brickell and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry. Apply today to become an integral part of our dynamic and guest-focused team!