What are the responsibilities and job description for the Front Desk Supervisor (Hotel Experience) position at AC Element Brickell?
Front Desk Supervisor (Hotel Experience)
AC & Element Miami DT- 33130
**Position Type:** Full-time
Job Summary:
We are seeking an organized and dedicated Front Desk Supervisor with hotel experience to lead our front desk team. This role is crucial in ensuring our guests receive a warm welcome and exceptional service throughout their stay. The ideal candidate will possess strong leadership skills and a passion for delivering outstanding customer service.
Key Responsibilities:
- Oversee and coordinate the daily operations of the front desk team, ensuring smooth and efficient service.
- Provide training, support, and guidance to front desk staff to maintain high service standards.
- Handle guests' inquiries, requests, and complaints promptly and professionally.
- Ensure accurate and timely processing of reservations and guest check-ins/check-outs.
- Monitor room availability, rates, and revenue to optimize occupancy and maximize profitability.
- Maintain a clean and organized front desk area, ensuring all supplies and equipment are readily available.
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues.
- Prepare and analyze reports on guest satisfaction, team performance, and other key metrics.
- Assist in the development and implementation of front desk policies and procedures to enhance service efficiency.
- Foster a positive work environment and promote teamwork among the front desk staff.
Qualifications:
- Prior experience in a front desk position within the hotel industry is required.
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Proficiency in hotel management software, Marriott -Lightspeed system and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong problem-solving skills and a customer-oriented approach.
- Flexibility to work various shifts, including weekends and holidays, as needed.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee discounts on hotel stays and dining.
How to Apply:
If you are a proactive and experienced hospitality professional with a passion for leading teams and enhancing guest experiences, we encourage you to apply.
AC & Element Miami DT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.