ASSOCIATE DIRECTOR OF OPERATIONS

Position: Associate Director of Operations

Location: Abraxas I, 165 Abraxas Road, Marienville, PA 16239

The Associate Director of Operations supports the Director of Operations in overseeing daily operations of a residential facility, ensuring high-quality care and treatment, safety and security, and compliance with licensing and accreditation standards. This role focuses on the execution of operational processes, supervision of staff, and coordination across departments to ensure consistent and effective service delivery.

Salary: $90,000

Job-type: Full-time

Shift: Varies

Education & Experience Qualifications: 

• Associate’s degree or 60 college credit hours from an accredited college/university in human services field and at least seven (7) years of experience in residential treatment; OR


• Bachelor’s degree in a human services field and at least five (5) years of experience in residential treatment (preferred) 


• Minimum of five (5) years of supervisory or leadership experience is strongly preferred. 


• Demonstrated ability to manage day-to-day operations, prioritize tasks, and meet deadlines with minimal supervision.

Other Qualifications:

• At least 21 years of age 


• Successful completion of pre-employment background checks (Criminal, Federal, State, Child Abuse), physical exam, and drug screen 


• Valid driver’s license from employee’s state of residence 


• Proficiency with computers and standard office software 


• Ability to work non-traditional hours, including evenings and weekends, as needed 

Responsibilities and Essential Functions:

Direct Duties:

• Implements and monitors departmental policies and procedures in accordance with federal, state, and local regulations under the direction of the Director of Operations. 


• Assists in reviewing and maintaining program/facility policies and procedures to ensure alignment with operational plans. 


• Provides day-to-day leadership, guidance, and support to supervisors and direct care staff regarding program implementation, staff development, and training. 


• Supervises assigned staff, participates in hiring processes, and conducts performance evaluations in collaboration with the Director of Operations. 


• Identifies performance concerns, develops improvement plans, and implements corrective actions in accordance with Human Resources policies. 


• Maintains effective communication with clients, staff, and agency personnel to support continuity of care and operations. 


• Coordinates with supervisors and staff to respond to incidents or emergencies and supports implementation of emergency response protocols. 


• Assists in guiding staff during critical incidents, ensuring adherence to established procedures. 


• Collaborates with the Director of Operations and other department leaders to support cohesive facility operations. 


• Develops and maintains staff schedules to ensure adequate coverage and operational efficiency. 


• Supports the development and implementation of systems to organize and monitor work activities. 


• Assists with onboarding and facilitates new employee orientation and on-the-job training. 


• Conducts supervisory meetings and provides ongoing feedback and coaching to staff. 


• Ensures staff complete all required trainings and maintains compliance with training standards. 


• Demonstrates and reinforces appropriate use of Safe Crisis Management (SCM) techniques and provides oversight to staff in their application. 

Other Responsibilities

• Acts on behalf of the Director of Operations in their absence, as assigned. 


• Assists the Executive Director and Director of Operations with special projects and operational initiatives. 


• Attends and participates in staff meetings, training, and conferences. 


• Promotes and supports the organization’s mission, philosophy, and the Seven Key Principles of care. 

REQUIRED SKILLS:

Operational and Leadership Competencies:

• Strong organizational and time management skills 


• Effective communication and interpersonal skills 


• Ability to lead, coach, and support staff in a dynamic environment 


• Sound judgment and decision-making, especially in crisis situations 


• Ability to implement policies, procedures, and operational systems effectively 

Network Functions:

• Adheres to OSHA requirements and safety guidelines 


• Follows all Fire and Safety Policies and Procedures 


• Complies with all Personnel and Agency Policies and Procedures 


• Maintains strict adherence to HIPAA and confidentiality standards 


• Completes required Human Resources documentation in a timely manner 


• Attends all required training and meetings 


• Maintains professionalism and appropriate judgment in all duties 


• Accurately documents time worked 

Equipment/Machines:

• Telephone, cellular phone, copier, fax machine, computer, calculator 

Computer Software Applications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 

Physical Demands:

• Ability to meet physical requirements including sitting, standing, reaching, lifting, bending, stooping, twisting, climbing stairs, and driving 

Accident, Health Hazard, and Security Knowledge:

• Knowledge of safety procedures, crisis intervention practices, and risk management principles relevant to a residential care setting 

Benefits & Perks:

We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you – both at home and at work.

• Free Meals


• Medical & Dental & Vision Insurance


• Flexible Spending Accounts


• Basic Life & Short-Term Disability Insurance


• 401(k)


• Life Assistance Program (LAP)


• Tuition Assistance Program


• Paid Time Off (PTO) *Paid Holidays *Paid Training


• Advancement Opportunities

Who We Are:

Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families. Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.

Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.

Why Should You Consider Abraxas?

• At Abraxas, we celebrate the richness of our diverse employees and the communities we serve. We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.


• As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.


• As a provider of trauma-informed care, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.


• Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.


• At Abraxas, everything we do centers around people. That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness. Our benefit options meet you where you are in your life and set you up for success both in and outside of work.

Equal Opportunity Employer

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. 

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.