What are the responsibilities and job description for the Manager, Tailormade position at Abercrombie & Kent USA?
Job Description
Position Summary:
Achieve annual sales goals by providing effective management and leadership skills.
Responsibilities And Accountabilities
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Position Summary:
Achieve annual sales goals by providing effective management and leadership skills.
Responsibilities And Accountabilities
- Develop sales strategies and use reporting metrics to measure, analyse, and evaluate the effectiveness of the sales team
- Drive team to achieve annual sales goals, increase conversions, and be accountable for regional and individual TM team goals
- Point of Contact for next step escalated files for the Outside Sales Directors for the geographic region
- Review all HNW/GK proposals for accuracy and ensure inclusion of A&K WOW moments and value in each proposal for the geographic region
- Monitor all daily, weekly, and monthly reporting, including driving Net Due follow-up, QC checklist, Weekly follow-up, YOY/MOM statistical reporting by TC and Team, monitor Team production, call volume, lead volume, time on queues, and booking volume daily/weekly/monthly/quarterly if on track. Review reporting for booking trends, lead trends, and report to the VP
- Recommend and drive communication channels across the geographic team and throughout the company
- Evaluate the need for new hires and drive approved hiring, and adjust staffing to accommodate needs across teams
- Administrative staff-related duties, including approval of staff hours, scheduling of PTO
- Identify any gaps, evaluate performance, and drive training for staff
- Evaluate and monitor TM team performance and provide approved recommendations for process, procedure, reporting, and technology improvements across all teams.
- Coach and mentor the team to ensure A&K Sales and Service standards are met, including call coaching
- Ensure the integrity of all sales, purchasing, and pricing models is maintained
- Provide guidance on booking financials as needed (i.e., margins, profits) to staff
- Manage and monitor call queues to ensure appropriate phone coverage
- Ensure fam trips are scheduled to maximize destination/product knowledge
- Ensure that Company policies and procedures are adhered to
- Monitor business cycles to ensure phone coverage during FAMs, peak sales periods, etc.
- Collaborate with DMCs, Third Party Suppliers, and other internal departments to facilitate booking processes, close sales, and manage quality issues
- Resolve escalated problem files with team members
- Effective people management and team-building skills
- Proven success in managing sales processes
- Strong multi-tasking, organizational, and problem-solving skills
- Ability to work well in stressful situations
- Ability to work and contribute to a team environment
- Excellent organizational skills
- Excellent written and verbal communication skills
- Working knowledge of Travel Studio preferred
- Knowledge of world geography
- Intermediate to advanced computer skills required (Microsoft Word, Excel, and PowerPoint) and the ability to quickly master new technologies
- Excellent customer service skills
- Proven adaptability to changing situations, procedures, and priorities
- Must speak/read/write English – additional languages a plus
- Minimum five years’ experience in sales/customer service management preferred
- Bachelor’s degree required or relevant work experience
- Luxury travel industry experience preferred
- Evening and weekend hours may be required
- International travel may be required (and maintain a current passport)
- $75,000 – $85,000 annually
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $75,000 - $85,000
