What are the responsibilities and job description for the Customer Service Representative Middle River position at Abel Personnel, Inc?
Customer Service Representative
$17 per hour Evening shifts needed: Mon - Fri: 11:30 a.m. to 8:15 p.m. Occasional Saturday
Currently seeking a Customer Service Representative to join the team in Middle River, MD. The Customer Service Representative interacts with customers to provide information in response to inquiries. Training hours 8:30-5:00 for approximately 4-6 weeks, potentially work from home (performance driven)
Responsibilities of Customer Service Representative
- Handle incoming customer inquiries
- Determining the cause of the call and find solution
- Process transaction and payments
- Expedite correction or adjustment; following up to ensure resolution
- Maintains customer records by updating account information and document details
- Maintain high professionalism, quality, and adherence to company policies
Qualifications of Customer Service Representative
- Active listening skills
- Exceptional interpersonal and rapport building skills
- Friendly and pleasant manner
- Strong communication, both written and verbal
- Adaptability and flexibility
- Friendly and pleasant manner
- Problem solving skills
- Bilingual candidates (not required but also encouraged to apply)
Benefits of Customer Service Representative
- Paid training and 7 paid holidays
- Vision and Dental
- Mon-Fri schedule with occasional Saturday
- New Facility
Requirements of Customer Service Representative
- Must be 18 or older and possess HS Diploma or GED
- Ability to meet strict attendance guidelines
- Pass a drug test and criminal background check
Salary : $17