What are the responsibilities and job description for the Client Coordinator position at ABD Talent?
Client Experience Coordinator
đź“Ť Melbourne, FL | On-site | Full-time
A growing professional services organization is seeking a Client Experience Coordinator to serve as the first point of contact for clients, visitors, vendors, and callers. This position is ideal for someone who enjoys helping people, providing exceptional customer service, and supporting office operations in a fast-paced environment.
Responsibilities
Welcome clients, visitors, and vendors professionally.
Answer and route incoming calls efficiently.
Maintain a professional and organized front office environment.
Handle incoming and outgoing mail, packages, and deliveries.
Perform administrative tasks including scanning, copying, filing, and data entry.
Assist with client intake and communication processes.
Follow up with prospective clients regarding appointments, documentation, and required information.
Make reminder calls and send appointment communications.
Maintain accurate records and documentation.
Support client satisfaction initiatives and feedback collection.
Provide administrative support to team members as needed
Qualifications
Minimum 1 year of experience in customer service, receptionist, administrative support, front desk, or client-facing roles.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional and courteous demeanor.
Detail-oriented with strong follow-through skills.
Comfortable learning and using office software and technology.
Previous legal or medical office experience is a plus but not required.