What are the responsibilities and job description for the IT Business Analyst (949) position at ABC Supply Co. Inc.?
ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
Role Overview
As a Business Analyst, you will be responsible for understanding business needs, analyzing requirements, and collaborating with cross-functional teams to deliver technology solutions that maximize value for both the business and the customer. Your focus will be ensuring that business requirements are effectively captured, communicated, and implemented in alignment with the organization’s strategic goals.
You will work closely with Product Managers, Product Portfolio Managers, developers, and stakeholders to act as a bridge between business and technology, supporting the delivery of customer-focused outcomes. This role requires a strong emphasis on analyzing business processes, recommending improvements, and collaborating on defining and measuring value.
Key Responsibilities
Requirements Gathering & Analysis:
Work with business stakeholders to gather, document, and validate business requirements. Translate these into clear functional specifications for technology solutions while ensuring alignment with organizational goals.
Process Mapping & Optimization
Analyze and document current business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement. Collaborate with teams to implement solutions that streamline operations and improve value delivery.
User Stories & Acceptance Criteria
Collaborate with the Product Manager to define and refine user stories and acceptance criteria. Ensure that stories reflect business needs and customer value while aligning with the product roadmap.
Value Measurement & Prioritization Support
Partner with the Product Portfolio Manager and Product Manager to define and articulate measurable value metrics for new features and initiatives. Use these metrics to support prioritization and decision-making.
Stakeholder Collaboration
Act as a liaison between business and technology teams, ensuring clear communication and shared understanding of requirements and goals. Facilitate workshops and discussions to gather feedback and align priorities.
Data Analysis & Insights
Use data modeling and analysis techniques to support decision-making. Provide actionable insights by identifying trends, relationships, and opportunities that inform strategy and process improvements.
Documentation & Knowledge Management
Maintain accurate and up-to-date documentation of business processes, requirements, and system functionalities. Ensure all documentation supports knowledge sharing and future enhancements.
Testing & Validation
Assist in testing and validation efforts, ensuring that delivered solutions meet business requirements and are free of defects. Collaborate with stakeholders to ensure successful user acceptance testing (UAT).
Continuous Improvement
Identify and recommend opportunities for continuous improvement in business processes and technology solutions. Work with stakeholders to implement enhancements that drive efficiency and customer value.
Strategic Risk Management
Identify potential business processes or technology project risks. Propose mitigation strategies to minimize disruption and ensure successful delivery.
Change Leadership
Support change initiatives by collaborating with stakeholders to ensure smooth adoption of new processes or systems. Facilitate training and communication to reduce disruption and maximize benefits.
Ethical Considerations
Uphold ethical standards in all business analysis activities. Ensure that solutions are developed with integrity, promoting trust and aligning with company values.
Essential Attributes, Skills & Experience
Business Analysis Expertise:
Proven experience (3 years) in analyzing and documenting business processes and requirements in technology-driven projects.
Analytical & Problem-Solving Skills
Strong ability to analyze complex business problems, identify root causes, and recommend actionable solutions. Experience in data modeling and interpretation.
Collaboration & Communication
Exceptional communication skills, with the ability to articulate business requirements and technical concepts clearly to diverse stakeholders. Demonstrated ability to facilitate workshops and build consensus.
Stakeholder Engagement
Experience working with cross-functional teams, including Product Portfolio Managers, Product Managers, and developers, to align on requirements and deliverables.
Customer-Centric Mindset
Deep commitment to understanding and prioritizing customer needs when analyzing business requirements and proposing solutions.
Process Mapping Expertise
Skilled in mapping and optimizing business processes using standard methodologies and tools (e.g., Visio, Lucidchart).
Agile Knowledge
Familiarity with flow-based and lean practices. Proven ability to support efficient value delivery through collaboration with Agile teams.
Culture Fit
Align with company values by demonstrating a strong commitment to quality, continuous improvement, and exceptional customer experiences while embracing a collaborative, team-focused, ownership-driven mindset.
Desirable Attributes, Skills & Experience
Experience with Lean & Continuous Improvement:
Familiarity with Lean principles and structured problem-solving techniques (e.g., value stream mapping, root cause analysis) to optimize workflows.
Regulatory Standards
Knowledge of compliance or regulatory standards relevant to the business or industry.
Technical Acumen
Basic understanding of technology platforms and systems, including knowledge of SQL, databases, or business intelligence tools, to support effective collaboration with technical teams.
Industry Knowledge
Experience in logistics, e-commerce, or similar industries, providing insight into the unique challenges and opportunities these environments present.
Benefits May Include
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
Role Overview
As a Business Analyst, you will be responsible for understanding business needs, analyzing requirements, and collaborating with cross-functional teams to deliver technology solutions that maximize value for both the business and the customer. Your focus will be ensuring that business requirements are effectively captured, communicated, and implemented in alignment with the organization’s strategic goals.
You will work closely with Product Managers, Product Portfolio Managers, developers, and stakeholders to act as a bridge between business and technology, supporting the delivery of customer-focused outcomes. This role requires a strong emphasis on analyzing business processes, recommending improvements, and collaborating on defining and measuring value.
Key Responsibilities
Requirements Gathering & Analysis:
Work with business stakeholders to gather, document, and validate business requirements. Translate these into clear functional specifications for technology solutions while ensuring alignment with organizational goals.
Process Mapping & Optimization
Analyze and document current business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement. Collaborate with teams to implement solutions that streamline operations and improve value delivery.
User Stories & Acceptance Criteria
Collaborate with the Product Manager to define and refine user stories and acceptance criteria. Ensure that stories reflect business needs and customer value while aligning with the product roadmap.
Value Measurement & Prioritization Support
Partner with the Product Portfolio Manager and Product Manager to define and articulate measurable value metrics for new features and initiatives. Use these metrics to support prioritization and decision-making.
Stakeholder Collaboration
Act as a liaison between business and technology teams, ensuring clear communication and shared understanding of requirements and goals. Facilitate workshops and discussions to gather feedback and align priorities.
Data Analysis & Insights
Use data modeling and analysis techniques to support decision-making. Provide actionable insights by identifying trends, relationships, and opportunities that inform strategy and process improvements.
Documentation & Knowledge Management
Maintain accurate and up-to-date documentation of business processes, requirements, and system functionalities. Ensure all documentation supports knowledge sharing and future enhancements.
Testing & Validation
Assist in testing and validation efforts, ensuring that delivered solutions meet business requirements and are free of defects. Collaborate with stakeholders to ensure successful user acceptance testing (UAT).
Continuous Improvement
Identify and recommend opportunities for continuous improvement in business processes and technology solutions. Work with stakeholders to implement enhancements that drive efficiency and customer value.
Strategic Risk Management
Identify potential business processes or technology project risks. Propose mitigation strategies to minimize disruption and ensure successful delivery.
Change Leadership
Support change initiatives by collaborating with stakeholders to ensure smooth adoption of new processes or systems. Facilitate training and communication to reduce disruption and maximize benefits.
Ethical Considerations
Uphold ethical standards in all business analysis activities. Ensure that solutions are developed with integrity, promoting trust and aligning with company values.
Essential Attributes, Skills & Experience
Business Analysis Expertise:
Proven experience (3 years) in analyzing and documenting business processes and requirements in technology-driven projects.
Analytical & Problem-Solving Skills
Strong ability to analyze complex business problems, identify root causes, and recommend actionable solutions. Experience in data modeling and interpretation.
Collaboration & Communication
Exceptional communication skills, with the ability to articulate business requirements and technical concepts clearly to diverse stakeholders. Demonstrated ability to facilitate workshops and build consensus.
Stakeholder Engagement
Experience working with cross-functional teams, including Product Portfolio Managers, Product Managers, and developers, to align on requirements and deliverables.
Customer-Centric Mindset
Deep commitment to understanding and prioritizing customer needs when analyzing business requirements and proposing solutions.
Process Mapping Expertise
Skilled in mapping and optimizing business processes using standard methodologies and tools (e.g., Visio, Lucidchart).
Agile Knowledge
Familiarity with flow-based and lean practices. Proven ability to support efficient value delivery through collaboration with Agile teams.
Culture Fit
Align with company values by demonstrating a strong commitment to quality, continuous improvement, and exceptional customer experiences while embracing a collaborative, team-focused, ownership-driven mindset.
Desirable Attributes, Skills & Experience
Experience with Lean & Continuous Improvement:
Familiarity with Lean principles and structured problem-solving techniques (e.g., value stream mapping, root cause analysis) to optimize workflows.
Regulatory Standards
Knowledge of compliance or regulatory standards relevant to the business or industry.
Technical Acumen
Basic understanding of technology platforms and systems, including knowledge of SQL, databases, or business intelligence tools, to support effective collaboration with technical teams.
Industry Knowledge
Experience in logistics, e-commerce, or similar industries, providing insight into the unique challenges and opportunities these environments present.
Benefits May Include
- Health, dental, and vision coverage - eligible after 60 days, low out of pocket
- 401(k) with generous company match - eligible after 60 days, immediately vested
- Employer paid employee assistance program
- Employer paid short term and long-term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.