Training Specialist

Job Title: Training Analyst

Duration: 06 Months Contract

Location: 4200 West Flagler St, Miami, FL 33134

Position Overview:

Support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations.

Role plays a critical part in ensuring employees are equipped with the knowledge and skills needed to successfully adopt new systems and processes, while capturing and documenting key workflows to support sustainability and ongoing reference.

Key Responsibilities:

Training Development & Design

• Support the design, development, and delivery of training materials for SAP items impacting back-office users
• Collaborate with Subject Matter Experts (SMEs) to ensure training content is accurate, comprehensive, and aligned with operational needs
• Collaborate in the development of multiple training modalities including eLearning modules, videos, simulations, job aids, and instructor-led training materials
• Facilitate instructor-led and/or virtual-led training sessions for back-office end-users impacted by SAP implementations
• Support process documentation to capture workflows and system procedures

Collaboration & Stakeholder Engagement:

• Partner closely with SMEs and business stakeholders to gather requirements and validate training approaches
• Work alongside internal training team members to ensure consistency and quality across all training deliverables

Qualifications:

• Bachelor's degree in Education, Instructional Design, or related field preferred
• Experience in training design and development, preferably in a technical or utility environment
• SAP experience strongly preferred
• Proficiency with eLearning authoring tools (e.g., Articulate, Rise, Canva)
• Strong collaboration and communication skills
• Ability to analyze training needs and evaluate training effectiveness
• Knowledge of change management principles
• Experience with multiple training modalities and adult learning principles