What are the responsibilities and job description for the IT Support Specialist position at Abacus Service Corporation?
Job Details
Job Description:
The IT Support Specialist delivers comprehensive IT help desk and technical support across OTA's global footprint. Responsibilities span hardware, software, network, cybersecurity, email systems, and equipment logistics.
Duties may include but are not limited to:
Hardware, software, and network support for global staff
Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
Email support, including account creation, updates, deletions, and archiving
IT equipment support, maintenance, repair, and replacement of IT assets
Hardware, software, and network support for global staff
Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
Email support, including account creation, updates, deletions, and archiving
IT equipment support, maintenance, repair, and replacement of IT assets
Skill Set Info:
Required Knowledge, Skills, and Experience:
Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
Proficiency in Windows troubleshooting and device support
Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
Experience installing, configuring, and supporting laptop and mobile devices.
Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
Knowledge of cloud security best practices and compliance.
The following experience is preferred:
Experience supporting a hybrid work environment that includes support of staff deployed worldwide
Strong communication and interpersonal skills
Ability to work under deadlines and to adapt to changing circumstances
Collaborative team spirit, cultural sensitivity, and a strong desire to learn
Minimum 7 years of IT support experience.
Education:
Bachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred.
Work authorization required:
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