What are the responsibilities and job description for the HVAC Sales Manager (Residential) position at Abacus Plumbing, Air Conditioning and Electrical?
Overview
Position Overview
We are seeking a high-impact HVAC Sales Manager to lead, coach, and scale our residential sales performance. This role is responsible for driving revenue growth, improving close rates, and developing a team of top-performing Comfort Advisors and Selling Technicians.
This is not a “ride-along only” role. This is a results-driven leadership position focused on:
- Building a world-class sales culture
- Driving consistent, high-quality installs (not just transactions)
- Coaching technicians to confidently sell premium solutions over price-based decisions
The ideal candidate is a player-coach who has personally closed high-ticket HVAC systems and can teach others to do the same at scale.
What Success Looks Like
- Increased close rates, average ticket, and gross margin
- Strong pipeline management and consistent lead conversion
- A team that can confidently present value—not discount to win
- Clear, repeatable sales process adoption across all technicians
- Development of future top-tier Comfort Advisors
Are you ready to join the best team in Houston?
What's In It For Me?
- Take Home Vehicle
- Gas Card
- Toll tag
- Cell Phone
- Tablet
- Shirts/polos
- Market Value Compensation
- PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will You Do?
Sales Leadership & Performance
- Own and drive HVAC revenue performance and sales KPIs
- Monitor and improve:
- Close rate
- Average ticket
- Gross margin
- Lead conversion
- Implement and enforce a structured, repeatable sales process
Coaching & Development
- Conduct ride-alongs with technicians and Comfort Advisors
- Provide **real-time coaching on:
- Objection handling
- Value-based selling
- In-home presentation skills**
- Develop and lead weekly sales training sessions
- Build a bench of future sales leaders
Training & Systems
- Design and implement sales playbooks, scripts, and training programs
- Train technicians on:
- Transitioning from service to sales
- Presenting financing and total cost of ownership
- Communicating system value vs. price
- Ensure consistency across all sales interactions
Recruiting & Team Building
- Recruit, hire, and onboard top-tier sales talent
- Build a culture of accountability, competition, and growth
- Partner with leadership to ensure proper staffing levels
Customer Experience
- Support resolution of high-level customer concerns
- Ensure sales team delivers a professional, consultative experience
- Reinforce company reputation through ethical, high-quality selling
Operational Alignment
- Collaborate with Service, Install, and Dispatch teams
- Ensure smooth handoff from sale to install
- Align sales strategy with operational capacity and goals
Qualifications
Do I Have What It Takes?
- 5 years of experience in residential HVAC sales (required)
- Proven track record of closing high-ticket HVAC systems (required)
- Experience leading or coaching sales teams or technicians (required)
- Strong understanding of:
- In-home sales process
- Financing strategies
- Customer psychology and objection handling
- Experience training Selling Technicians / Comfort Advisors (preferred)
- Knowledge of ServiceTitan or similar CRM (preferred)
- Bilingual (English/Spanish) (a plus)
- NATE certification or HVAC licensing (a plus)
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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