What are the responsibilities and job description for the HVAC Service Manager position at Abacus Plumbing, Air Conditioning and Electrical?
Overview
Abacus Plumbing, Electrical and Air Conditioning is currently seeking an HVAC Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers.
Abacus Plumbing, Air Conditioning and Electrical in Austin is an Award-Winning Home Service Company serving Texas since 2003.
What’s In It For Me?
- Market Value Compensation
- Annualized Bonus Plan
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
- Develop a culture of performance excellence to encourage employment growth
- Drive the HVAC department sales through training and development of the field technicians
- Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
- Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
- Provide a constant flow of product and sales training
- Promote lead generation
- Monitor and control call backs and warranties
- Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Qualifications
Do I have What it Takes?
- High School Diploma or equivalent; Bachelor's Degree preferred
- An in-depth knowledge of HVAC systems.
- Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
- Ability to build business in the private sector, as well as the public sector
- Experience and knowledge of HVAC and Process systems for residential and commercial dwellings
- Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
- Positive energy and enthusiasm to drive sales and company growth
- Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
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