What are the responsibilities and job description for the Information Technology Support Analyst position at Abacus Group, LLC?
Our client is a manufacturing company. They seek an Information Technology Support Analyst to join their Hauppauge, NY office.
Responsibilities
- Provide technical support to maintain, advance, and integrate ERP systems
- Provide timely ERP user assistance and technical support in resolving issues
- Analyze functional and cross-functional business process needs and develop process improvement recommendations
- Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms
- Modify procedures or changes in system integrations or applications to improve ERP systems' performance
- Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure
- Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review
- Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure
- Monitor and report routine system performance
Requirements
- Bachelor’s degree in information systems or a related field is required
- 2-5 years' experience as a Hardware/Software support Analyst
- ERP experience is a must (user experience is fine)
- Printer and peripheral maintenance required
- Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database.
- Strong Excel skills
- Only local candidates; no relocation is available
- Reliable transportation, there is no public transportation available
- Candidates must have a green card or US Citizenship; no sponsorship or transfers are available
JobID: 47418
Salary : $60,000 - $75,000
