What are the responsibilities and job description for the Information Technology Help Desk Support position at Global Computer Systems?
IT Helpdesk Support Intern (Part-Time, 6-Month Contract)
Location: Port Jefferson, NY (On-site)
Company: Global Computer Systems (GCS)
About the Role
We’re looking for a driven, detail-oriented IT Helpdesk Support Intern to join our technical team on a part-time basis for a 6-month contract. This role is ideal for a student or early-career professional looking to gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment. You'll work closely with senior engineers and support staff to resolve day-to-day technical issues for our clients across Long Island and the NYC metro area.
What You’ll Do
• Provide first-line technical support to end users via phone, ticketing system, and remote tools
• Troubleshoot issues related to Windows OS, Office 365, hardware, printers, and basic networking
• Assist in user onboarding/offboarding (account creation, permissions, hardware prep)
• Document solutions, troubleshooting steps, and system updates in our ticketing platform
• Escalate advanced issues to senior engineers when required
• Support various internal IT projects and routine maintenance tasks
• Maintain professionalism and strong communication with clients and team members
What We’re Looking For
• Currently pursuing or recently completed a degree/certification in Information Technology, Cybersecurity, Computer Science, or related field
• Strong interest in technical support and desire to work in an MSP-style environment
• Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts
• Excellent communication, organization, and customer-service skills
• Ability to work independently and follow documented procedures
• Availability Monday to Wednesday from 9:00 AM to 5:30 PM (approximately 24 hours per week, with potential for additional hours based on company need)
Nice to Have
• Experience with ticketing systems (e.g., Atera, ConnectWise, Autotask, etc.)
• Basic understanding of Active Directory, DNS, and remote management tools
• Previous helpdesk, internship, or hands-on lab experience
What You’ll Gain
• Real-world experience supporting small to mid-sized businesses in diverse industries
• Hands-on exposure to enterprise-grade tools, cybersecurity platforms, and MSP best practices
• Mentorship from senior engineers and leadership
• A pathway to potential future full-time opportunities
Contract Details
• Duration: 6-month contract
Type: Part-time internship (Monday to Wednesday, 9:00 AM to 5:30 PM, approximately 24 hours per week, with potential for additional hours based on company need)
• Compensation: Competitive hourly rate based on experience
• On-site Requirements: Primarily in-office; some remote flexibility based on workload and performance
Company Description
Global Computer Systems is a 360-degree IT solutions firm located in Port Jefferson, New York. With over 25 years of experience, we assist local businesses in reducing downtime, managing and protecting their networks. In partnership with industry giants like Microsoft, Crowdstrike, Proofpoint, Fortinet, Veeam, VMware, and more; We provide comprehensive solutions for the full tech stack and attack surface.