What are the responsibilities and job description for the Level I Help Desk Support Engineer position at CST Technology Solutions?
Company Description
CST Technology Solutions specializes in providing comprehensive and dynamic IT solutions for small to mid-sized businesses in Long Island and New York City. We aim to help companies maximize efficiency and profitability with cost-effective service plans modeled after the expertise of a national IT company. Our offerings include hosted VoIP, cloud-based email, and intelligent network design tailored to leverage productivity. Conveniently located in Suffolk County, CST provides professional and reliable services to meet diverse business technology needs.
Role Description
This is a full-time on-site role based in Ronkonkoma, NY for a Level I Help Desk Support Engineer. The position involves providing technical support, addressing IT help desk inquiries, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems and peripherals. The candidate will also handle printer support and maintenance tasks to optimize workplace efficiency while delivering prompt solutions to end-user issues.
Qualifications
- Experience in Technical Support, Troubleshooting, and Help Desk Support
- Knowledge in Computer Hardware and Printer Support
- Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues effectively
- Excellent communication and customer service skills to assist users with varying technical expertise
- Ability to work independently as well as collaboratively within a team setting
- High school diploma or equivalent required; an associate degree or relevant certifications, such as CompTIA A , is a plus
- Familiarity with cloud-based systems, networks, and remote support tools is advantageous