What are the responsibilities and job description for the Host/Hostess at The Heirloom Room Creekside Restaurant-Gatlinburg position at Aatmos Hospitality, LLC?
Job Summary:
The role of Host/Hostess is responsible for being an upbeat and kind presence to
greet guests when they enter our organization. It is key for the Host/Hostess to remain positive and
courteous with each and every guest while welcoming and escorting them to the appropriate
location/table.
Specific Responsibilities:
• Courteously greet and escort guests to tables and assist in seating.
• Assist in preparing the restaurant for service and always maintaining the cleanliness of the
room
• Maintain positive guest relations at all times
• Be familiar with the menus of the restaurant and be able to highlight items for guest
• Maintain complete knowledge of table and seat numbers, proper table set ups
• Guide servers and bus persons in table set-up
• Be aware of wait times and notify the guests during busy times
• Extend courteous departures as guest leave to ensure the guest had a pleasant dining experience
• Complete closing duties as assigned
• Restock supplies
• Check with kitchen to verify menu items are readily available
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and
food preparation is synchronized with guest flow
• All other duties as assigned
Reports to: General Manager or Food & Beverage Manager
Optimum Attributes:
• Sufficient education and literacy needed to identify and read product labels and to
communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Experience in customer service is strongly preferred
• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Customer service skills and ability to be friendly sometimes while doing other tasks
• Verbal communication skills
• Ability to operate various operating systems
• Ability to solve issues independently
• Ability to work as a team
• Ability to memorize and describe menu items
• Decision making skills
Benefits:
- Health Insurance
- Discounted Vision and Dental Insurance
- Discounted Hotel Rooms
- Paid Time off / Vacation Pay
- Sick Pay
- Daily Pay with ZayZoon