Customer Service Representative – Sandy Springs, GA

Aaron Overhead Garage Doors

Customer Service Representative - Sandy Springs, GA

Location: Sandy Springs, GA

Be the calm, confident voice that turns calls into booked jobs.

When someone's garage door won't open, or they're ready to upgrade, the first person they talk to is you. This role is perfect for someone who's friendly, fast, organized, and comfortable guiding customers to the next step (and securing the appointment). If you love helping people, can think on your feet, and want a hybrid role with a strong local company, keep reading.

Aaron Overhead Garage Doors serves the Atlanta metro with professional repair, installation, sales, and maintenance for residential and commercial customers, and we've built our reputation on service, speed, and professionalism. We're proud to have earned major customer trust, including Best of Georgia 2025 recognition, and we operate with a high bar for quality and accountability.

As our Customer Service Representative, you'll handle inbound calls and digital leads, respond quickly, answer questions (including basic pricing guidance), and book appointments for our service and installation teams.

Key Responsibilities

• Answer inbound calls promptly and professionally
• Respond to new leads (phone, email, and/or text) and follow up to convert inquiries into booked appointments
• Gather customer details, assess needs, and route requests appropriately
• Provide clear information about services and share general pricing guidance when appropriate
• Schedule appointments accurately and confirm key details so technicians arrive prepared
• Update customer notes and job information in our system to keep communication tight
• Handle basic customer questions and concerns with empathy, confidence, and urgency
• Support the team with light administrative tasks that keep the day running smoothly
  
  

Qualifications

• 1 or more years of experience in customer service, call center, scheduling/dispatch, or inside sales (home services is a plus)
• Strong phone presence: warm, professional, and persuasive without being pushy
• Comfortable discussing service options and basic pricing information
• Highly organized with strong attention to detail (you don't drop the ball)
• Tech-friendly: able to learn scheduling/CRM tools and navigate multiple systems
• Reliable, punctual, and able to work independently in a hybrid environment
• Bonus points for experience in HVAC, plumbing, electrical, windows/doors, garage doors, or similar industries
  
  

Compensation

• Full-time, W-2 Employment.
• Salary of $45,000 to $60,000 per year, based on experience
• Hybrid schedule: 3 days in-office, 2 remote (after training).
• A stable company with a strong pipeline of work
• Supportive team, clear expectations, and room to grow
  
  

Aaron Overhead Garage Doors provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type in accordance with applicable laws. We may conduct background checks and/or other pre-employment screenings consistent with business needs and applicable law. If you need a reasonable accommodation during the hiring process, please let us know.