Portfolio Community Manager

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Governing Documents and management contracts.

Position Responsibilities:

• Provides support and other job-related tasks as directed by the assigned Area Manager and/or Regional Leadership.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Michigan and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.
• Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service to both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate, and execute contracts for Association vendors and service providers as directed.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code, and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Michigan law.
• Exhibit a proactive approach to management.
• Travels to and from assigned communities per management contract.
• Perform other duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management:  the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.
• Sitting and standing for moderate periods of time.