What are the responsibilities and job description for the Assistant Community Manager position at AAM Brand?
Join the vibrant Solera Chandler community as our Assistant Community Manager! Nestled near the beautiful San Tan Mountains, this active-adult Del Webb community features 1,149 homes and exceptional amenities. In this key role, you’ll partner with the General Manager to provide outstanding service to homeowners while supporting community operations and helping ensure CC&R and management agreement requirements are carried out effectively.
Primarily responsible for assisting the General Manager by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Provides administrative support to the General Manager.
- Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM's management contract.
- Communicates with homeowners concerning compliance with CC&R's.
- Oversees the design review guidelines process.
- Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
- Maintains accurate and current association records, calendars and website.
- Meeting Minute Taker for all Open and Executive Board Meetings.
- Maintains meeting schedule and open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Works with support staff and/or General Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
- Collaborates with Committees to build RFP's and proposals for review and approval.
- Work with support staff and/or General Manager regarding Resident Concern Process.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Sitting and standing for moderate periods of time.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving communities to inspect common areas per management contract.