What are the responsibilities and job description for the Front Desk Monitor position at AAM Brand?
Join the vibrant lifestyle at Del Webb Greenville, a premier active adult community set along the beautiful Reedy River. Surrounded by resort-style amenities, scenic walking trails, and a welcoming, social atmosphere, this is more than a workplace—it’s a community. In this role, you will be primarily responsible for answering phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, while delivering exceptional customer service to visitors and homeowners both over the phone and in person.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assisting with events.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.