Retail Sales Associate - Part Time

The Travel Store Retail Associate provides friendly, knowledgeable service to members and guests while supporting their travel needs. This role assists customers with product selection, membership services, and maintains an organized and inviting store environment. As a key representative of AAA, the associate contributes to sales goals and delivers an exceptional in-store experience.

Part Time: 15-18 hrs/wk

Compensation: $17.50-$18.50/hr commission opportunities

DUTIES AND RESPONSIBILITIES:

Sales and Customer Service

·        Create a warm, welcoming first impression by greeting every guest who enters the Travel Store.

·        Engage with customers to understand their travel needs and recommend products, services, and solutions that enhance their life or journeys.

·        Proactively suggest add-on merchandise to help achieve store sales goals.

·        Capture professional-quality passport photos and ensure all images meet required processing standards.

·        Maintain a clean, organized, and visually appealing sales floor and stockroom by replenishing merchandise and supporting store presentation standards.

·        Share the value of AAA Membership and promote the AAA Visa Card as part of a seamless customer experience.

Cash Management

·        Efficiently process purchases, memberships, and payments with accuracy and care.

·        Support customers with exchanges, refunds, and returns while maintaining AAA’s high service standards.

·        Safeguard store assets by maintaining an accurate cash drawer and completing end-of-day balancing procedures.

·        Performs other related duties as assigned by management.

QUALIFICATIONS:

• Minimum of one-year retail sales and/or customer service work experience required
• Previous cash handling experience required
• Intermediate skills operating Microsoft products, especially Outlook, and proficiency at navigating point of service software to process regular transactions.
• Exceptional customer service skills required 

COMPETENCIES:

·        Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.  Manages difficult or emotional customer situations;

·       Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

·        Professionalism - Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Approaches others in a tactful manner; Reacts well under pressure; Follows through on commitments.

·        Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Frequently required to balance, bend, stoop
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift or move up to 15 pounds
• Specific vision abilities required by this job include:  Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $18 - $19