SSO / Platform Administrator (Mid-Level) (Remote)

Overview

We are seeking a Mid-Level Okta Administrator to support Operations & Maintenance (O&M) for a federal enterprise identity and middleware environment. This role supports enterprise SSO and platform services integrated across application and middleware stacks, operating within ITIL-aligned service management processes.

The position is split between platform administration (60%) and application support (40%), requiring strong troubleshooting skills and the ability to support both infrastructure and application-facing identity services.

Day-to-Day Work Responsibilities

- Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services

- Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations

- Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades

- Diagnose, troubleshoot, and resolve platform and identity service issues

- Support developer application deployments utilizing platform and SSO services

- Own production application release deployments and provide support for development and test deployments as required

- Implement and maintain automated platform and infrastructure deployments using existing automation pipelines

- Contribute to continuous service improvement through automation and process enhancements

- Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles

- Participate in incident, problem, and change management activities in accordance with ITIL practices

Identity, SSO & Middleware Responsibilities

- Administer Okta users, groups, roles, policies, and access controls

- Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0

- Support MFA and adaptive authentication policies

- Work closely with application and middleware teams to onboard and maintain integrations

- Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

Basic Qualifications

- U.S. Citizenship required; ability to obtain and maintain a Public Trust security clearance

- 3–4 years of hands-on Okta or enterprise IAM administration experience

- Experience in handling tickets, customer requests, and operational support in an O&M environment

- MFA configuration and management, including Okta Verify

- User lifecycle management and access policies

- Experience installing and managing Okta LDAP Agents

- Experience configuring and supporting Okta Access Gateway (OAG)

- Experience with one or more scripting languages such as BASH, Python, WLST, or YAML

- Experience with DevOps and automation tools such as Git, Jenkins, Nexus, and Ansible

- Advanced knowledge of SSO concepts (Okta, Siteminder), Linux, Windows, and Java-based middleware platforms (WebLogic, Tomcat, JBOSS)

- Experience with web servers such as IIS and Apache

- Ability to perform root cause analysis, including log review and error identification

Preferred Qualifications

- Experience supporting federal or government contracts

- Exposure to PIV/CAC authentication

- Experience supporting enterprise middleware platforms and COTS applications

- Familiarity with SIEM and monitoring tools

- Okta Administrator or Professional certification

- ITIL Foundation certification