CASE MANAGER

SUMMARY: This position is responsible for working with clients and families program to help them find and obtain stable housing.

DUTIES AND RESPONSIBILITIES:

• Works collaboratively with families and individuals experiencing homelessness to help them establish housing goals and obtain independent housing.
• Provides clients with appropriate housing opportunities.
• Assists clients with navigating the administrative bureaucracy surrounding housing, such as obtaining necessary paperwork and completing required applications and forms.
• Establishes and maintains relationships with landlords and property management companies to facilitate better identification of available housing opportunities.
• Ensures required case management documentation and forms are completed.
• Creates case notes, track, and monitor clients’ progress to provide support and ensure their housing goals are met.
• Works with property owners and representatives to obtain required documents in support of financial assistance requests.
• Views, inspects, and evaluates potential housing locations to ensure they are well-maintained and appropriate for client habitation.
• Travels as required.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Keyboarding.
• Other skills required: 
  1. 3 years of case management experience with Rapid Rehousing, Housing First, or other federal housing program preferred.
  2. Knowledge of general principles and approaches for providing services to individuals and families experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  3. Knowledge of HUD programs, resources, opportunities, and regulations.
  4. Knowledge of local community programs, resources, opportunities, and regulations.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.